Getting started and sign-in

Open the Telani sign-in page, enter your account email and password, and continue. If prompted, enter the verification code sent for this sign-in. Use the account invited by your organization.

Ask your organization for access or use the invitation it sent you. Open the invitation and follow its setup steps. The current account setup does not allow open self-registration.

Open the latest invitation sent to your account. If it still cannot be accepted, ask the organization to check the invitation and send another when appropriate. Do not keep using an older link or create a second account to bypass it.

Choose the password-reset option on the sign-in page. Enter your account email, complete the email-code steps, set a new password, then return to sign-in.

Check the email address shown by the app and your spam/junk folder. Use Resend when the screen allows it, then use the newest code. If delivery still fails, contact your organization or Help Center support. Do not share your code.

Use the newest code for the flow you are completing. A sign-in code and a password-reset code are not interchangeable. Request a new code or restart the relevant flow when prompted.

Stop entering the same code. Follow the screen's recovery instructions and request a new code when allowed. If the flow cannot continue, contact support with the exact error.

Your account or organization access may be inactive, or your account may not be eligible for this app. Ask your organization's administrator to check your access. Reinstalling the app does not change account permissions.