TelaniNotifications and sounds
Practical answers for your everyday workspace.
EveryoneWhere do I find notifications?
Where do I find notifications?
In the staff dashboard, open Notifications from the header. Filter the available items and select one to open its destination when you still have access.
Link to this answerEveryoneWhy didn't I receive a push notification?
Why didn't I receive a push notification?
Check the conversation’s notification controls, the browser’s site-notification permission and device Focus/Do Not Disturb settings. If the issue persists, email support with the conversation type, time and browser version.
Link to this answerEveryoneHow do I change notifications for one conversation?
How do I change notifications for one conversation?
Open the conversation’s notification controls and choose an available setting. Conversation preferences are separate from browser or phone notification permission and can apply across signed-in sessions.
Link to this answerEveryoneWhy does tapping an old notification fail to open a chat or event?
Why does tapping an old notification fail to open a chat or event?
The item may refer to something removed or no longer accessible to your account. Check the current company and try opening the destination from Chats or Schedule. Contact your organization if access should still be available.
Link to this answerEveryoneIs the chat unread count the same as the notification inbox count?
Is the chat unread count the same as the notification inbox count?
No. They represent different lists. Reading a conversation and reading an inbox notification are different actions, so do not expect their counts to always match.
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