Messages, attachments and voice

Open the message's action menu and choose Reply. Check the reply preview above the composer, type your answer, and send. Cancel the reply preview if you want to send a separate message.

Open your message's menu and choose Edit message when it is available. Update the text or supported caption and save. Other people's messages and server-generated system messages are not editable through this action.

Open your own message's menu and choose the available Delete action. Check what you selected before confirming. You cannot delete other people's patient-room messages or system messages. Deleting a message does not recall a notification or a copy already downloaded.

Check your connection and whether you can still access the conversation. In patient rooms and direct chats, use Retry on a failed message when the menu offers it. Check whether the message has already appeared before sending a duplicate. Discussion-chat recovery should follow the options actually shown.

Use the attachment controls beside the conversation composer. Select the supported file, image or other available attachment type, review it and send. Grant browser/device permission when the selected feature requires it.

The file may be empty, too large, unsupported, or no longer accessible for the conversation. Read the error and try a supported smaller file. Follow the upload-size limit shown in the error.

File access is checked against the conversation and your current access. Check your connection and confirm you can still open the room/chat. If the file still fails, ask support to investigate; do not assume a file link provides permanent access.

Use the microphone control in the composer and follow its recording/send controls. Allow microphone access if asked. Review the recording before sending when the screen offers a preview.

Check the browser’s microphone permission for this site and the device’s privacy settings. Allow access if you want to record, then reopen the recording control. Another app or device restriction may also prevent recording.

Use Quick reply in the patient-room composer when available. Choose a reply, review the inserted text and send it to the intended audience.

Open the message menu and use the pin action when available. Staff can pin eligible messages; Family-message pinning also requires the relevant visibility access. System messages cannot be pinned. This is separate from pinning a conversation in the chat list.

In the patient room's Care team conversation, type @ and choose an available suggested member, then finish and send the message. Suggestions depend on the conversation roster. These staff suggestions are available in Care team chat, not Family chat.

The available menu depends on the message type, whether sending has completed, who sent it and your access. A failed local message may offer Retry/Delete instead of ordinary message actions. System-generated messages do not have the same edit/delete actions as your own messages.