SMS

Open the patient-room SMS action when available. Select eligible recipients, enter the message, review the selection and send. This uses the organization’s SMS service, not ordinary in-app messaging.

Room SMS requires staff access and SMS permission. The app also checks company, patient assignment and room state. Ask your administrator to check access; portal accounts cannot use staff room SMS.

A recipient must have usable phone information and still be eligible for this patient room. The screen disables recipients without a phone number. Ask the organization to correct the contact details or choose another eligible recipient.

Open the room’s SMS history through its SMS controls. Review the messages and statuses shown. A sent/provider status is not proof that the recipient read the message.

Read the error before retrying. Possible causes include missing text/recipients, invalid phone details, lost assignment or permission, an archived room, an integration problem, or an organization sending limit. Check History before retrying to avoid duplicates, and ask your administrator about service/quota errors.