TelaniINTERACTIVE GUIDE · 3 MIN READ
How do I use a quick reply?
Start from a reusable message and make it your own.
For staffThe answer
Quick replies insert reusable text into a message draft. Selecting a reply does not replace the need to review the message and its recipient before sending.
Step by step
- 1
Open quick replies
Open the quick-reply control from the conversation composer.
- 2
Choose a template
Search or browse the available replies and insert the one you need.
- 3
Personalize the draft
Adjust the text, check the audience, and send when it is ready.
SEE IT. TRY IT. UNDERSTAND IT.
A safe space to explore.
Use the controls yourself or select Watch demo for a guided walkthrough.
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Try it yourself. Select a quick reply, edit the draft, then clear it.
Fictional sample data. Your changes stay in this preview. On small screens, swipe horizontally to explore.